Bottling machines, secondary packaging machines, packaging machines, shrinkwrappers, tray packers, wrap around case packers, Shrink Wrap Machine, case packers, PET blow moulding machines , Stretch blow-moulders, Molds for PET blow moulders machines, L-Sealers,Conveyours, casepackers, Handle applicators, Shrink film, Molds, motornet system automation and control, sercos interface

Customer Service Centre

Different clients have different expectations, which are to be satisfied with personalised solutions

All SMI activities are thought and organised around the “customer satisfaction” concept. This means sharing the client's objectives and the ability to offer proactive improving ideas. SMI clients can benefit from the “Customer Service Centre (CSC)” assistance, which provides personalised solutions to improve performance of the systems supplied in terms of reliability, efficiency, energy saving and low handling costs.

To enable clients to obtain the maximum return on equity (ROE) for investments in machines and plants, SMI has an after sales integrated activity package studied according to the principles of the "Product Life Cycle Management". The accurate analysis of the product life cycle allows to agree with the client the interventions to be done to prevent the plant's efficiency decline and maintain a high level of:
  • production efficiency
  • operating flexibility
  • energy saving
  • optimization of the total costs of operation (TCO)
  • return on equity for the assets invested (ROE)

Through the integrated services of the "Product Life Cycle Management", SMI offers the customer a comprehensive portfolio of personalised solutions to:

  • PLAN
  • SOLVE
  • MAINTAIN
  • ENHANCE

the efficiency and performance of the systems supplied, during their entire life cycle.

SMI Customer Service Centre’s numbers

  • world-wide presence: over 4,000 packaging machines installed and technical assistance centres on key markets
  • strengthened experience: 80 specialised engineers, with mechanical, electrical and electronic proficiency
  • on-line assistance: a wide range of technical support services, conceived to expolit the whole potential of today's information technology
  • on-site assistance at client's premises: world-wide qualified staffs of field engineers, able to supply a fast and efficient service ac cording to the customer's needs
  • wide availability of original spare parts: fully automated warehouses in Italy and abroad

PEOPLE FINDER

Sales and Service network

Service Center
Direct Fax
+39 0345 40260